Mozilla (old posts, page 4)

Input: Trigger rule project Phase 1

, | Tweet this

Summary

Last quarter, I finished up the suggester framework for Input. When a user leaves feedback, registered suggester modules would look at the feedback metadata and text and return suggested links. The suggested links would then show up on the Thank You page. Users could then read a bit about the link and click on it if it was appealing.

The first suggester I wrote does a search against SUMO kb articles to see if any of the kb articles seemed relevant to the feedback. Users frequently leave feedback about problems they're having that could be known issues with known solutions or even problems Firefox solves with features the user wasn't aware of. Because of this, it behooves us greatly to guide these users to the solutions that make their Firefox experience better. I wrote a post about that.

This project covers adding a new suggester that allows analyzers to set up trigger rules for suggestions which is stored in the database. When feedback matches the criteria for a trigger rule, then the suggestion is shown.

I pushed out the last code changes on September 9th, 2015. On September 25th, we created a trigger rule for feedback talking about Norton's addon and suggested a link for a SUMO kb article that talks about the problem. In the 5 days, 22 people saw the suggestion and 6 clicked on the link.

This blog post is a write-up for the Trigger rule project phase 1.

Read more…

Input: Moving to Django 1.8

, | Tweet this

Over the course of 2015, we've been reworking large parts of the Fjord codebase to do the following:

  1. ditch jingo and friends and other libraries that deviate from typical Django and aren't active projects
  2. reduce complexity by moving closer to a "default/typical Django project"
  3. upgrade to Django 1.8

This blog post covers many grueling details including order we did things, design decisions we made and some anecdotes.

Read more…

Input: 2015q2 quarter in review

, | Tweet this

2015q2 was a bit slower bug-count-wise than 2015q1, but we got some important things accomplished.

Things to know:

  • Input is Mozilla's product feedback site.
  • Fjord is the code that runs Input.
  • We maintain project details and plans at https://wiki.mozilla.org/Firefox/Input.
  • I am Will Kahn-Greene and I'm the tech lead, architect, QA and primary developer on Input.

This is the quarter in review for Mozilla Input!

Read more…